Service and Trade

Implementation and Development of your QM System

At TopQM-Systems we can account for numerous customer projects from the service and trade sectors in our more than 18 years of experience in the implementation, training and optimization of branch-specific QM systems.
We develop comprehensible, simple and meaningful QM systems according to the proven 5 TopQM-Systems project phases, starting from the early stages all the way to successful certification.
Minimal use of paper, meaningful management tools and a practicable QM-system tailored to suit the company are the benchmarks for your and our success.
We not only show up necessary improvement potential, but provide suggestions for realization, or solutions, respectively, too.


We offer support in the following standards:

  • ISO 9001 (quality management specially for service and trade sectors)
  • ISO 14001 (environmental management)
  • OHSAS 18001 (occupational health and safety)
  • ISO 27001 (IT management, information security management)
  • VDA 6.2 regulation of the german automotive industry for services
  • IMS integrated management system (combination of process-oriented and branch-specific standards)


Independent TopQM Certification Service

Trust TopQM-Systems in the implementation and development of your desired QM system. Take care of your daily business while we take care of your desired QM system. A great advantage for our customers is that we at TopQM-Systems collaborate completely independently with recognized, accredited certification bodies according to which certification body is best suited to your company.
We take on the complete organization of your certification project at a guaranteed fixed price all the way to successful certification:

  • Project management and scheduling
  • Preparation of the complete QM documentation
  • Implementation of existing QM forms
  • Employee training
  • Internal auditor qualification
  • Enquiries, selection of the certification body and the respective auditors
  • Presentation of certificate


Competence + Experience = TopQM-Systems

TopQM-Systems can already refer to numerous, successfully completed projects in the service and trade sectors. Following are some project examples, which have invariably been realized optimally and verifiably to the utmost satisfaction of our customers:

  • Building cleaners
  • Personnel service providers
  • Trade companies
  • Warehousing and logistics companies
  • Manufacturers and distributors of industrial products
  • Industrial representatives

We would be happy to provide you with detailed information on the respective projects giving the particulars of the relevant contact person upon request.


In-house Training and Workshops

At TopQM-Systems we offer, apart from project and certification support, company-specific in-house training. The training content is always current and is based on experience, our know-how and our daily activities from customer projects. Thus we ensure interesting and current training content and a high level of learning success with your employees.

Training topics and project support:

  • Foundation and basic knowledge of ISO 9001
  • Qualification as internal auditor
  • Moderation execution of risk analysis
  • CIP (Continuous Improvement Process)
  • Supplier management, supplier auditor, supplier qualification
  • Determination of customer satisfaction
  • Defect management and complaints processing
  • Supplier evaluation, management review

More information on attractive compact seminars adapted to your needs are available upon request.